Frequently Asked Questions
Everything you need to know about our natural skincare and clinical beauty solutions.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Palmer’s products tested on animals?
No, Palmer’s is committed to cruelty-free practices. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of receipt for a full refund, even if it has been opened.
Are your products safe to use during pregnancy?
Many of our products, including our Cocoa Butter Formula, are specifically designed for use during and after pregnancy. However, we always recommend consulting with your physician before starting a new skincare regimen while pregnant.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Do your products contain parabens or phthalates?
The majority of our product lines are formulated without parabens or phthalates. Please check the 'Ingredients' tab on individual product pages for specific formulation details.